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Store Regulations

The terms and conditions of the store

§1 General Provisions

1.1. These regulations regulate the rules of using the Online Store


1.2. The online store, operating at (hereinafter referred to as: Online Store (Phantom Skin), is run by Yoshi Innovation SA entered into the National

Court Register kept by the District Court for KATOWICE-WSCHÓD District Court in KATOWICE, 8th ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under No. (hereinafter referred to as Yoshi Innovation SA)

1.3. Contact details of the entrepreneur, enabling the Buyer to contact the Seller:

1) postal address: ul. 75 OF THE INFANTRY REGION 1 / 213C

41-500 CHORZÓW;

2) telephone and / or fax number: tel .: +48 509 041 544

3) e-mail address:

1.4. The regulations of the online store are constantly posted on

the website in a way that allows customers to its

acquiring, reproducing and recording its content. Regulations are also shared

Customers before concluding the contract.

§ 2 Definitions

The terms used in these regulations mean:

2.1. Consumer – it is a natural person within the meaning of art. 221

The Civil Code,

2.2. Entrepreneur with the rights of a consumer – it is a natural person concluding a contract

directly related to its business activity, when the content of this contract indicates,

that it does not have a professional character for that person, due in particular to

from the subject of its economic activity, made available on

on the basis of the provisions on the Central Register and Information on Economic Activity,

2.3. Entrepreneur – means a natural person, legal person or organizational unit

not being a legal person, which the law recognizes legal capacity, leading us

on your own behalf, a business or professional activity that carries out activities

legal related directly to its business or professional activity,

2.4. Service Provider / Seller – Yoshi Innovation SA ul. 75 OF THE INFANTRY REGION 1 / 213C

41-500 CHORZÓW, Regon: 0000399805

2.5. Online Store – an online store run at

by Yoshi Innovation SA

2.6. Civil Code – the Act of April 23, 1964. (Journal of Laws 2020.1740),

2.7. Goods and Services – all services provided and goods being the subject

sales contracts between the seller and the buyer,

2.8. Regulations – these regulations for the provision of electronic services within the meaning of

art. 8 of the Act on the provision of electronic services of July 18, 2002.

(Journal of Laws 2020.344),

2.9. Customer / Buyer – a natural person, legal person or non-organizational unit

a legal person to which specific provisions confer legal capacity, which performs or

plans to place an Order as part of the Online Store using the road

electronic, including the Consumer, Entrepreneur with consumer rights and


2.10. Order – Customer’s declaration of intent, in which the Customer accepts the offer

the sale of the Seller, which includes in particular the price, type, quantity of Goods or

As part of the services, the sale via the online store will be canceled.

2.11. Consumer Rights Act – the Act of May 30, 2014. about rights

consumer (Journal of Laws 2020.287).

§ 3 Rules for using the online store

3.1. The prices of all goods and services offered by the Store are gross prices (incl

Derogations from the principle of Polish currency are clearly marked.

3.2. Prices on the website, as well as descriptions

goods and services constitute only commercial information and not an offer within the meaning of

Of the Civil Code. Binding nature – for the purpose of concluding a specific contract – they gain only after confirmation of acceptance of the order for execution by the Seller.

3.3. The Seller uses discount codes in the Online Store

Discount codes are not convertible into cash equivalent.

3.4. It is necessary to place an order in the online store

acceptance of these Regulations.

3.5. Necessary to place an order in the online store

is to have a device with Internet access that allows you to browse the pages

Internet, as well as a keyboard or other device that allows correct

filling out electronic forms. It is recommended to use the latest versions

web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera,

Safari for OS X, etc.

3.6. The website of the Online Store uses Responsive Web Design (RWD) technology,

which matches the content of the page to the device on which it is displayed. Side

The store is prepared to be displayed on both desktops and

also on mobile devices.

3.7. The website of the online store has an SSL certificate – safe

communication encryption protocol.

§ 4 Conditions for concluding a sales contract

4.1. Orders in the online store can be made via

filling in the appropriate forms available on the store’s website.

4.2. When placing an order, the customer is obliged to provide the correct ones

personal data: name and surname, home address, e-mail address and telephone number


4.3. After receiving the order, the Seller confirms its receipt and at the same time

informs about the acceptance of the Order for execution. Confirmation of the order takes place

by sending an appropriate e-mail message to the Customer by the Seller

to the address provided in the order form. Upon confirmation of acceptance

orders to be performed by the Seller, the contract is considered concluded.

4.4. The content of the sales contract is made available and consolidated by making it available

of these Regulations on the website of the Online Store, sending an appropriate

information to the Customer’s e-mail address provided when placing the order in question

in §4 point 4.2.

4.5. It is possible to place Orders in the Online Store 24

hours a day, all days of the year.

§ 5 Payment method and payment date

5.1. In the store, you can pay in one of the following


– transfer to the Seller’s bank account,

– payment in cash upon personal collection.

– through the payment services of external suppliers.

5.2. After placing the order, the Customer receives a number by e-mail

bank account to which the correct amount should be transferred. At the time of booking

payment to the bank account of the store, the order is transferred to


5.3. The online store allows you to make payments using the system

Installment and leasing Comperia + Siemens SimplyLeasy. Specific

information about entities providing the service in question is available on the website 5.4. The online store allows you to pay the amount via.

the following external electronic payment services, such as:




-Transfers 24

-Leasing and installment systems Comperia + Siemens SimplyLeasy

5.5.The customer is obliged to make payment by one of the above-mentioned methods within 7 calendar days from the date of conclusion of the sales contract.

5.6. If payment on delivery is selected, the Customer is obliged to make

payment on delivery.

§ 6 Delivery

6.1. The ordered goods are delivered only on the territory of the Republic of Poland

and takes place at the address indicated by the Customer in the order form.

6.2. The time of shipping the goods is marked on the website

is 48 hours. The seller will make every effort to ensure that the goods are delivered

within the time specified in the product card in the online store. In case of

the inability to deliver the goods within the above-mentioned time, the Buyer will be informed about it

immediately informed.

6.3. The delivery of the ordered Goods takes place via:

– DHL Parcel



– InPost courier

– DPD courier

– Parcel in RUCH

– Polish Post


– InPost Parcel Lockers

6.4. When the goods are handed over to the courier, the Buyer is notified of this

fact by sending an e-mail to the address provided in the order.

6.5. The customer may also pick up the ordered goods in person at the premises of Yoshi Innovation SA. In the case of personal collection, the buyer does not bear the costs of delivery.

6.6. The costs of delivering the Goods, which, in addition to the price for the Goods, are borne by the Customer, are provided on

Store’s website when placing an Order.

6.7. The cost of delivery of the goods is covered in full if payment on delivery is selected by the Client.

6.8. Upon receipt of the goods, the Customer is obliged to confirm its receipt. From this

now the goods become the property of the customer.

§ 7 Withdrawal from the contract

7.1. The Buyer who is a Consumer or Entrepreneur with the rights of a consumer who

concluded a distance or off-premises contract, has the right to withdraw from

concluded the sales contract within 14 days from the date of delivery of the goods to him without giving him


7.2. In the event of exercising the right referred to in the preceding point,

The Buyer should inform the Seller about this by submitting a declaration of

withdrawal on the form provided to him by the Seller, which may be

sent by post to the following address: ul. 75 OF THE INFANTRY REGION 1 / 213C

41-500 CHORZÓW can do it as well

electronically using the electronic withdrawal form

sent to the seller’s e-mail address . Until the deadline is met

it is enough to send the statement before its expiry. A declaration of withdrawal

submitted after the deadline referred to in §7 point 7.1 has no legal effect.

7.3. The form of the declaration of withdrawal from the contract (Appendix No. 1 hereto

Of the Regulations) is provided to the Buyer in paper form (in the documentation

attached to the parcel) and in electronic form (in the attachment to the correspondence

electronic confirmation of acceptance of the order for execution).

7.4. If the Consumer or Entrepreneur submits on consumer rights,

declaration of withdrawal by electronic means via electronic means

the withdrawal form, the Seller will immediately send a confirmation

receipt of a declaration of withdrawal from the contract (on a durable data carrier in

the meaning of Art. 2 point 4 of the Act of 30/05/2014. – about consumer rights.

7.5. The cost of returning the goods, except for the situation referred to in art. 33 (i.e. in situation

additional costs resulting from the selected by the Consumer or Entrepreneur

on consumer rights, a method of delivery other than the cheapest standard delivery method

available in the Online Store) and art. 34 sec. 2 of the Act of May 30, 2014. – about rights

the consumer is borne by the Seller.

7.6. The buyer is obliged to properly secure the returned goods so as to prevent it

damage in transport (direct cost of returning the goods – in accordance with Article 34 (2)

the Act of 30/05/2014 – on consumer rights (i.e. Journal of Laws of 2017, item 683).

The consumer or the Entrepreneur with the rights of the consumer bears direct costs

return the goods.

7.7. A consumer or an entrepreneur with consumer rights is obliged to make

return the items immediately, but not later than within 14 days from the date on which

withdrew from the contract. The seller may stipulate that in the event of withdrawal from the contract,

the returnable item will be picked up by him or a person by him


7.8. If the delivered goods are incomplete or show signs of use, offending

beyond the ordinary management of the item, the Seller reserves the right to refuse to accept it

shipment, or to reduce the amount returned by the equivalent of the damaged goods.

7.9. In the event of withdrawal from the contract, all payments made by the Buyer, in

including delivery costs, will be transferred to the Buyer’s bank account

immediately, but not later than within 14 days from the date of receipt by

The Seller’s declaration of the Buyer’s withdrawal from the contract.

7.10. The Seller declares that the reimbursement of the payment referred to in § 7 point 7.9

Of the Regulations will be implemented using the same method of payment as

used by the Buyer. The Seller, in agreement with the Buyer, may agree on a different method

return, which will not require the Buyer to pay

additional costs.

7.11. The seller declares that the right of withdrawal does not apply to

contracts included in art. 38 of the Act of May 30, 2014. – about consumer rights,

7.12. When concluding a contract, a Consumer or Entrepreneur with the rights of a consumer

confirms that he has read the content of these regulations, including confirming that he has been

notified of the right to withdraw from the concluded sales contract within 14 days from

the date of delivery of the goods to him.

§8 Complaints

8.1. The basis and scope of the Seller’s liability to the Customer for non-compliance

Products with the Agreement are defined by generally applicable law and

the following provisions of the Regulations.

8.2. The seller is obliged to deliver the product without defects.

8.3. In the event of any mechanical damage caused during delivery or

in the case of submitting a complaint to the Seller, the Buyer should send

information about this fact by post to the address: “ ul. 75 PUŁKU PIECHOTY 1, 41-500 CHORZÓW or by e-mail to the address In the notification, it is recommended to indicate the defect that the customer believes

the goods have, and if possible – document the said defect, date

the occurrence of a defect, request for a method to bring the goods into conformity with the contract

in accordance with Art. 560 et seq. Of the Civil Code and providing contact details.

The above requirements are recommendations and their absence does not affect effectiveness


8.4. The seller will respond to the notification within 14 days of receiving the notification.

Failure to respond to the Seller within the above-mentioned period means that the Seller

considered the complaint justified.

8.5. Detailed information on the possibility of being used by the Customer who is

The consumer from out-of-court complaint and investigation methods

claims and the rules of access to these procedures are available at the offices and at

websites of poviat (municipal) consumer ombudsmen, organizations

social, whose statutory tasks include consumer protection,

Provincial Inspectorates of the Trade Inspection and at the following addresses

websites of the Office of Competition and Consumer Protection:




8.6. The Customer who is a Consumer has in particular (but not exclusively) the following

examples of possibilities of using out-of-court methods of examination

complaints and redress:

8.6.1. The customer is entitled to apply to a permanent amicable court

consumer, as referred to in art. 37 of the Act of December 15, 2000. about

Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended),

an application for settlement of a dispute arising from the concluded Sales Agreement.

Rules of organization and operation of permanent amicable consumer courts

specified in the regulation of the Minister of Justice of 6 July 2017. regarding

determining the rules of organization and operation of permanent arbitration courts

arbitration at voivodship inspectors of trade inspection. (Journal of Laws from 2017

r. item 1356).

8.6.2. The client is entitled to apply to the voivodeship inspector of the Inspection

Handlowa, in accordance with Art. 36 of the Act of December 15, 2000. about the inspection

Handlowa (consolidated text: Journal of Laws of 2019, item 1668, as amended), with the application for

out-of-court resolution of the dispute between the Customer and the Seller. Information on

about the rules and procedure of the mediation procedure conducted by the voivodeship

inspector of the Trade Inspection is available at the premises and on the website

websites of individual Provincial Inspectorates of the Trade Inspection.

8.6.3. The customer can submit a complaint via the online platform

ODR: The ODR platform is also the source

information on the forms of out-of-court settlement of disputes that may arise

between entrepreneurs and consumers.

§9 Rules for publishing opinions

9.1. Each buyer / customer can post opinions about the good / service in the appropriate

place on the Store’s website. The opinion should be written in Polish

with the principles of more correct Polish.

9.2. Opinions are subjective statements of customers. The seller does not bear any

responsibility for their content.

9.3. The buyer / customer declares that his statement does not violate applicable regulations

rights, nor the rights of third parties. He bears full responsibility for what he says

placed by him in the Online Store.

9.4. The submitted opinion is verified by the seller in terms of checking whether

this opinion does not contain prohibited content, i.e. especially when the opinion

violates applicable regulations, contains prohibited content, advertising, personal data,

infringes on copyrights etc.

§ 10 Personal data

10.1. The administrator of personal data is the Seller.

10.2. The rules for the protection of personal data can be found in the Privacy Policy of the store website available at

§ 11 Final provisions

11.1. The Seller reserves the right to introduce changes for important reasons

in these Regulations. Any changes to the Regulations come into force in

the appropriate date indicated by the Seller, but not shorter than 7 days.

11.2. The amended Regulations are binding for the Buyer / Customer, if they have been kept

the requirements set out in Art. 384 and 384 [1] of the Civil Code, this is it

properly informed about the changes and did not terminate the contract within 14 days

calendar from the date of notification.

11.3. Pursuant to Art. 8 sec. 3 point 2 lit. b of the Act of July 18, 2002. on the provision of services by road

electronic entity using the website of the ABC online store obligated

it is not allowed to post illegal content on this website.

11.4. In matters not covered by these regulations, they will apply

relevant provisions of the Civil Code and the Act of 30/05/2014. – about rights


11.5. These Regulations are available at

11.6. Agreements with the seller are concluded in Polish.

11.7. The Regulations enter into force on May 26, 2022.

Annex 1 to the Regulations.



[formularz ten należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy]


“ ul. 75 PUŁKU PIECHOTY 1,

41-500 CHORZÓW

I / We (*) hereby give notice of my / our (*) withdrawal from the contract

sale of the following items (*) contract for the supply of the following items (*).

Date of conclusion of the contract (*) / receipt (*)

Name and surname of the consumer (s)

Consumer (s) address

Signature of the consumer (s)

[only if the form is sent on paper]


(*) delete as appropriate