The terms and conditions of the Phantomskin.eu store
§1 General Provisions
1.1. These regulations regulate the rules of using the Online Store
at www.phantomskin.eu,
1.2. The online store, operating at www.phantomskin.eu (hereinafter referred to as: Online Store (Phantom Skin), is run by Yoshi Innovation SA entered into the National
Court Register kept by the District Court for KATOWICE-WSCHÓD District Court in KATOWICE, 8th ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER under No. (hereinafter referred to as Yoshi Innovation SA)
1.3. Contact details of the entrepreneur, enabling the Buyer to contact the Seller:
1) postal address: ul. 75 OF THE INFANTRY REGION 1 / 213C
41-500 CHORZÓW;
2) telephone and / or fax number: tel .: +48 509 041 544
3) e-mail address: biuro@yoshisa.pl
1.4. The regulations of the Phantomskin.eu online store are constantly posted on
the website www.phantomskin.eu in a way that allows customers to its
acquiring, reproducing and recording its content. Regulations are also shared
Customers before concluding the contract.
§ 2 Definitions
The terms used in these regulations mean:
2.1. Consumer – it is a natural person within the meaning of art. 221
The Civil Code,
2.2. Entrepreneur with the rights of a consumer – it is a natural person concluding a contract
directly related to its business activity, when the content of this contract indicates,
that it does not have a professional character for that person, due in particular to
from the subject of its economic activity, made available on
on the basis of the provisions on the Central Register and Information on Economic Activity,
2.3. Entrepreneur – means a natural person, legal person or organizational unit
not being a legal person, which the law recognizes legal capacity, leading us
on your own behalf, a business or professional activity that carries out activities
legal related directly to its business or professional activity,
2.4. Service Provider / Seller – Yoshi Innovation SA ul. 75 OF THE INFANTRY REGION 1 / 213C
41-500 CHORZÓW, Regon: 0000399805
2.5. Online Store – an online store run at www.phantomskin.eu
by Yoshi Innovation SA
2.6. Civil Code – the Act of April 23, 1964. (Journal of Laws 2020.1740),
2.7. Goods and Services – all services provided and goods being the subject
sales contracts between the seller and the buyer,
2.8. Regulations – these regulations for the provision of electronic services within the meaning of
art. 8 of the Act on the provision of electronic services of July 18, 2002.
(Journal of Laws 2020.344),
2.9. Customer / Buyer – a natural person, legal person or non-organizational unit
a legal person to which specific provisions confer legal capacity, which performs or
plans to place an Order as part of the Online Store using the road
electronic, including the Consumer, Entrepreneur with consumer rights and
Entrepreneur,
2.10. Order – Customer’s declaration of intent, in which the Customer accepts the offer
the sale of the Seller, which includes in particular the price, type, quantity of Goods or
As part of the services, the sale via the online store will be canceled.
2.11. Consumer Rights Act – the Act of May 30, 2014. about rights
consumer (Journal of Laws 2020.287).
§ 3 Rules for using the online store
3.1. The prices of all goods and services offered by the Store are gross prices (incl
Derogations from the principle of Polish currency are clearly marked.
3.2. Prices on the phantomskin.eu website, as well as descriptions
goods and services constitute only commercial information and not an offer within the meaning of
Of the Civil Code. Binding nature – for the purpose of concluding a specific contract – they gain only after confirmation of acceptance of the order for execution by the Seller.
3.3. The Seller uses discount codes in the phantomskin.eu Online Store
Discount codes are not convertible into cash equivalent.
3.4. It is necessary to place an order in the phantomskin.eu online store
acceptance of these Regulations.
3.5. Necessary to place an order in the phantomskin.eu online store
is to have a device with Internet access that allows you to browse the pages
Internet, as well as a keyboard or other device that allows correct
filling out electronic forms. It is recommended to use the latest versions
web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera,
Safari for OS X, etc.
3.6. The website of the Online Store uses Responsive Web Design (RWD) technology,
which matches the content of the page to the device on which it is displayed. Side
The store is prepared to be displayed on both desktops and
also on mobile devices.
3.7. The website of the phantomskin.eu online store has an SSL certificate – safe
communication encryption protocol.
§ 4 Conditions for concluding a sales contract
4.1. Orders in the phantomskin.eu online store can be made via
filling in the appropriate forms available on the store’s website.
4.2. When placing an order, the customer is obliged to provide the correct ones
personal data: name and surname, home address, e-mail address and telephone number
mobile.
4.3. After receiving the order, the Seller confirms its receipt and at the same time
informs about the acceptance of the Order for execution. Confirmation of the order takes place
by sending an appropriate e-mail message to the Customer by the Seller
to the address provided in the order form. Upon confirmation of acceptance
orders to be performed by the Seller, the contract is considered concluded.
4.4. The content of the sales contract is made available and consolidated by making it available
of these Regulations on the website of the Online Store, sending an appropriate
information to the Customer’s e-mail address provided when placing the order in question
in §4 point 4.2.
4.5. It is possible to place Orders in the phantomskin.eu Online Store 24
hours a day, all days of the year.
§ 5 Payment method and payment date
5.1. In the phantomskin.eu store, you can pay in one of the following
ways:
– transfer to the Seller’s bank account,
– payment in cash upon personal collection.
– through the payment services of external suppliers.
5.2. After placing the order, the Customer receives a number by e-mail
bank account to which the correct amount should be transferred. At the time of booking
payment to the bank account of the Phantomskin.eu store, the order is transferred to
implementation.
5.3. The phantomskin.eu online store allows you to make payments using the system
Installment and leasing Comperia + Siemens SimplyLeasy. Specific
information about entities providing the service in question is available on the website
phantomskin.eu 5.4. The Phantomskin.eu online store allows you to pay the amount via.
the following external electronic payment services, such as:
-Tpay.com
-DotPay
-PayU
-Paypal
-Transfers 24
-Leasing and installment systems Comperia + Siemens SimplyLeasy
5.5.The customer is obliged to make payment by one of the above-mentioned methods within 7 calendar days from the date of conclusion of the sales contract.
5.6. If payment on delivery is selected, the Customer is obliged to make
payment on delivery.
§ 6 Delivery
6.1. The ordered goods are delivered only on the territory of the Republic of Poland
and takes place at the address indicated by the Customer in the order form.
6.2. The time of shipping the goods is marked on the phantomskin.eu website
is 48 hours. The seller will make every effort to ensure that the goods are delivered
within the time specified in the product card in the online store. In case of
the inability to deliver the goods within the above-mentioned time, the Buyer will be informed about it
immediately informed.
6.3. The delivery of the ordered Goods takes place via:
– DHL Parcel
– UPS
– GLS
– InPost courier
– DPD courier
– Parcel in RUCH
– Polish Post
– GEIS
– InPost Parcel Lockers
6.4. When the goods are handed over to the courier, the Buyer is notified of this
fact by sending an e-mail to the address provided in the order.
6.5. The customer may also pick up the ordered goods in person at the premises of Yoshi Innovation SA. In the case of personal collection, the buyer does not bear the costs of delivery.
6.6. The costs of delivering the Goods, which, in addition to the price for the Goods, are borne by the Customer, are provided on
Store’s website when placing an Order.
6.7. The cost of delivery of the goods is covered in full if payment on delivery is selected by the Client.
6.8. Upon receipt of the goods, the Customer is obliged to confirm its receipt. From this
now the goods become the property of the customer.
§ 7 Withdrawal from the contract
7.1. The Buyer who is a Consumer or Entrepreneur with the rights of a consumer who
concluded a distance or off-premises contract, has the right to withdraw from
concluded the sales contract within 14 days from the date of delivery of the goods to him without giving him
causes.
7.2. In the event of exercising the right referred to in the preceding point,
The Buyer should inform the Seller about this by submitting a declaration of
withdrawal on the form provided to him by the Seller, which may be
sent by post to the following address: ul. 75 OF THE INFANTRY REGION 1 / 213C
41-500 CHORZÓW can do it as well
electronically using the electronic withdrawal form
sent to the seller’s e-mail address orders@yoshisa.pl . Until the deadline is met
it is enough to send the statement before its expiry. A declaration of withdrawal
submitted after the deadline referred to in §7 point 7.1 has no legal effect.
7.3. The form of the declaration of withdrawal from the contract (Appendix No. 1 hereto
Of the Regulations) is provided to the Buyer in paper form (in the documentation
attached to the parcel) and in electronic form (in the attachment to the correspondence
electronic confirmation of acceptance of the order for execution).
7.4. If the Consumer or Entrepreneur submits on consumer rights,
declaration of withdrawal by electronic means via electronic means
the withdrawal form, the Seller will immediately send a confirmation
receipt of a declaration of withdrawal from the contract (on a durable data carrier in
the meaning of Art. 2 point 4 of the Act of 30/05/2014. – about consumer rights.
7.5. The cost of returning the goods, except for the situation referred to in art. 33 (i.e. in situation
additional costs resulting from the selected by the Consumer or Entrepreneur
on consumer rights, a method of delivery other than the cheapest standard delivery method
available in the Online Store) and art. 34 sec. 2 of the Act of May 30, 2014. – about rights
the consumer is borne by the Seller.
7.6. The buyer is obliged to properly secure the returned goods so as to prevent it
damage in transport (direct cost of returning the goods – in accordance with Article 34 (2)
the Act of 30/05/2014 – on consumer rights (i.e. Journal of Laws of 2017, item 683).
The consumer or the Entrepreneur with the rights of the consumer bears direct costs
return the goods.
7.7. A consumer or an entrepreneur with consumer rights is obliged to make
return the items immediately, but not later than within 14 days from the date on which
withdrew from the contract. The seller may stipulate that in the event of withdrawal from the contract,
the returnable item will be picked up by him or a person by him
authorized.
7.8. If the delivered goods are incomplete or show signs of use, offending
beyond the ordinary management of the item, the Seller reserves the right to refuse to accept it
shipment, or to reduce the amount returned by the equivalent of the damaged goods.
7.9. In the event of withdrawal from the contract, all payments made by the Buyer, in
including delivery costs, will be transferred to the Buyer’s bank account
immediately, but not later than within 14 days from the date of receipt by
The Seller’s declaration of the Buyer’s withdrawal from the contract.
7.10. The Seller declares that the reimbursement of the payment referred to in § 7 point 7.9
Of the Regulations will be implemented using the same method of payment as
used by the Buyer. The Seller, in agreement with the Buyer, may agree on a different method
return, which will not require the Buyer to pay
additional costs.
7.11. The seller declares that the right of withdrawal does not apply to
contracts included in art. 38 of the Act of May 30, 2014. – about consumer rights,
7.12. When concluding a contract, a Consumer or Entrepreneur with the rights of a consumer
confirms that he has read the content of these regulations, including confirming that he has been
notified of the right to withdraw from the concluded sales contract within 14 days from
the date of delivery of the goods to him.
§8 Complaints
8.1. The basis and scope of the Seller’s liability to the Customer for non-compliance
Products with the Agreement are defined by generally applicable law and
the following provisions of the Regulations.
8.2. The seller is obliged to deliver the product without defects.
8.3. In the event of any mechanical damage caused during delivery or
in the case of submitting a complaint to the Seller, the Buyer should send
information about this fact by post to the address: “ ul. 75 PUŁKU PIECHOTY 1, 41-500 CHORZÓW or by e-mail to the address orders@yoshi.sa. In the notification, it is recommended to indicate the defect that the customer believes
the goods have, and if possible – document the said defect, date
the occurrence of a defect, request for a method to bring the goods into conformity with the contract
in accordance with Art. 560 et seq. Of the Civil Code and providing contact details.
The above requirements are recommendations and their absence does not affect effectiveness
complaints.
8.4. The seller will respond to the notification within 14 days of receiving the notification.
Failure to respond to the Seller within the above-mentioned period means that the Seller
considered the complaint justified.
8.5. Detailed information on the possibility of being used by the Customer who is
The consumer from out-of-court complaint and investigation methods
claims and the rules of access to these procedures are available at the offices and at
websites of poviat (municipal) consumer ombudsmen, organizations
social, whose statutory tasks include consumer protection,
Provincial Inspectorates of the Trade Inspection and at the following addresses
websites of the Office of Competition and Consumer Protection:
8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php;
8.5.2. http://www.uokik.gov.pl/sprawy_indywidualne.php;
8.5.3. http://www.uokik.gov.pl/wazne_adresy.php.
8.6. The Customer who is a Consumer has in particular (but not exclusively) the following
examples of possibilities of using out-of-court methods of examination
complaints and redress:
8.6.1. The customer is entitled to apply to a permanent amicable court
consumer, as referred to in art. 37 of the Act of December 15, 2000. about
Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended),
an application for settlement of a dispute arising from the concluded Sales Agreement.
Rules of organization and operation of permanent amicable consumer courts
specified in the regulation of the Minister of Justice of 6 July 2017. regarding
determining the rules of organization and operation of permanent arbitration courts
arbitration at voivodship inspectors of trade inspection. (Journal of Laws from 2017
r. item 1356).
8.6.2. The client is entitled to apply to the voivodeship inspector of the Inspection
Handlowa, in accordance with Art. 36 of the Act of December 15, 2000. about the inspection
Handlowa (consolidated text: Journal of Laws of 2019, item 1668, as amended), with the application for
out-of-court resolution of the dispute between the Customer and the Seller. Information on
about the rules and procedure of the mediation procedure conducted by the voivodeship
inspector of the Trade Inspection is available at the premises and on the website
websites of individual Provincial Inspectorates of the Trade Inspection.
8.6.3. The customer can submit a complaint via the online platform
ODR: http://ec.europa.eu/consumers/odr/. The ODR platform is also the source
information on the forms of out-of-court settlement of disputes that may arise
between entrepreneurs and consumers.
§9 Rules for publishing opinions
9.1. Each buyer / customer can post opinions about the good / service in the appropriate
place on the Store’s website. The opinion should be written in Polish
with the principles of more correct Polish.
9.2. Opinions are subjective statements of customers. The seller does not bear any
responsibility for their content.
9.3. The buyer / customer declares that his statement does not violate applicable regulations
rights, nor the rights of third parties. He bears full responsibility for what he says
placed by him in the Phantomskin.eu Online Store.
9.4. The submitted opinion is verified by the seller in terms of checking whether
this opinion does not contain prohibited content, i.e. especially when the opinion
violates applicable regulations, contains prohibited content, advertising, personal data,
infringes on copyrights etc.
§ 10 Personal data
10.1. The administrator of personal data is the Seller.
10.2. The rules for the protection of personal data can be found in the Privacy Policy of the store
Phantomskin.eu website available at www.phantomskin.eu
§ 11 Final provisions
11.1. The Seller reserves the right to introduce changes for important reasons
in these Regulations. Any changes to the Regulations come into force in
the appropriate date indicated by the Seller, but not shorter than 7 days.
11.2. The amended Regulations are binding for the Buyer / Customer, if they have been kept
the requirements set out in Art. 384 and 384 [1] of the Civil Code, this is it
properly informed about the changes and did not terminate the contract within 14 days
calendar from the date of notification.
11.3. Pursuant to Art. 8 sec. 3 point 2 lit. b of the Act of July 18, 2002. on the provision of services by road
electronic entity using the website of the ABC online store obligated
it is not allowed to post illegal content on this website.
11.4. In matters not covered by these regulations, they will apply
relevant provisions of the Civil Code and the Act of 30/05/2014. – about rights
consumer.
11.5. These Regulations are available at www.phantomskin.eu/regulamin-sklepu
11.6. Agreements with the seller are concluded in Polish.
11.7. The Regulations enter into force on May 26, 2022.
Annex 1 to the Regulations.
STANDARD FORM
WITHDRAWAL FROM THE CONTRACT
[formularz ten należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy]
Addressee:
“ ul. 75 PUŁKU PIECHOTY 1,
41-500 CHORZÓW
I / We (*) hereby give notice of my / our (*) withdrawal from the contract
sale of the following items (*) contract for the supply of the following items (*).
Date of conclusion of the contract (*) / receipt (*)
Name and surname of the consumer (s)
Consumer (s) address
Signature of the consumer (s)
[only if the form is sent on paper]
Date
(*) delete as appropriate
